Usually, there'll be multiple departments in a company such as Sales, Tech-Support and Human Resources They will handle different numbers of calls in every single day Well, for a department with a few incoming calls like…Human Resources you may want to distribute calls among all members whoever is available will answer the call In this way, your employees will be more productive Customer hold time will also be decreased How could that happen? Here comes Ring Group With this feature we can put extensions of the same department into the same group When callers reach the ring group they'll access any member available What's more, we can also define the order to ring each member Ring them together or ring them one by one Subscribe us for more info of VoIP features or visit