Choosing a VoIP PBX for business phone system: why FreePBX?

Choosing a VoIP PBX for business phone system: why FreePBX?

In the last set of videos I went over how to set up your voice over IP services provider how to configure everything and why it is I chose the voice over IP services provider that I did I chose voice pulse now that’s set up but now we have to have a PBX at our business so that I can actually make outbound calls to the real world now I chose to go with PBX that was hosted at the business the reason is because as I said in other videos you get increased flexibility you get overall you’re gonna spend less money because you’re the person who chooses whether you’re gonna pay by the extension or not again you can have ten thousand phones at that PBX so you can have one you’re gonna pay the same amount of money to your service provider you’re only gonna pay by the minute and you get access to a lot of features without kind of getting nickeled and dimed at each one so I thought I would show you how to set up your own.

PBX the reason I also lean towards that for this setup is because if I’m gonna do a how-to videos here is on how to set up a phone system it would be kind of silly if I use somebody else’s pre-configured PBX I’d like to show you how to set one up from scratch so I’m gonna be setting up a PBX at the business from scratch and I’m using a system called free PBX there are a few reasons that I’m using that system the first most important reason is that it actually works believe it or not there’s a lot of tech out there that you can pay good money for and it doesn’t work or half of the features work or you know this will work six months from now but it doesn’t work right now or oh you wanted to do this with your phone system yeah ours doesn’t support that I like when.

I get a phone system I like when I buy anything hardware software and it just works the way I expect it to free PBX is never surprised me but some kind of gotcha where it just doesn’t work the way I wanted to which continues to surprise me to this very day second thing I like about free PBX is that it’s open source free PBX being open source means that anybody around the world can look at the source code and contribute to it so if there’s some 13-year old kid in Thailand that says I really don’t like the free PBX has had this bug for two months and nobody’s fixed it rather than wait for developers to fix it he himself if he has the ability to code and he knows how to fix the bug he can actually submit a fix for this bug and it can get put into the development versions which is pretty cool so.

it’s not just like you have a regular little code base of people that are trying to fix problems and development people from all around the world are looking at the software that people from all around the world aren’t proving the soft or improving the code base we which is a really cool thing the third reason I like it is because it’s open source it is also legally free so yes whether you are getting a system with one user two users or twenty thousand users free PBX costs the same amount of money zero dollars I would highly suggest that if you use the software and you make money off of the software or your business uses that software and makes money off of it that you contribute something to it you can always donate to the project and I would highly suggest you do because it’s a good project led by good people third reason.

I like free PBX is that it has all the features that I want so you know again call recording voice mail can I ring this phone but not this phone when this when this number is dialed can I use different caller ID sources so that I can actually grab caller ID information from my ticketing system so the ticketing system that I use in my store my I can actually have the status of a ticket show up on my phone by having the by having free PBX using API from that that’s CRM software so I can see the status of a ticket on my phone it’ll say waiting pickup done or needs approval or just paid bills so when I greet them I can actually greet them as if I know what I’m talking about instead of having to go let me look you up in the ticket system you have a lot of really cool features built in a free PBX the fourth thing I like about it is that it has a really wide user base of people so when you’re using software that may only have a very small user base of people you’re kind of beta testing.

it for them and it hasn’t really been used in a wide variety of scenarios so there’s a very good chance that there’s a feature that you need that’s not built into the software since free PBX is so widely used by so many people they’re constantly getting feedback on what it is they should add or what they should change and since the software is open-source if there’s a feature that somebody or some organization really really needs that’s not built into it they can actually code it they can pay program is to code that part of the software and then implement it into the project so the reason I like free PBX is because there are so many people using it that they’re constantly contributing to it and it’s constantly getting better so again if you run a business with four to seven people and there’s a possibility that all the features that you need already there because other businesses with 10,000 or 30,000 or 70,000 people are using this system and they’ve already if they anything that you need they probably need and have already implemented and anything that you think you’re gonna need when you have 20 or 40 or 100 or 200 users they’ve probably the 70,000 person business probably already implemented back when they were where you are so having a large range of users.

large user base really helps the software and the last thing I like about it and this is this is a really big benefit because it’s usually a con to open-source software is that it is backed and supported by a for-profit company so with open-source software there’s a lot of good open-source software but if you need help with specific aspects of it a lot of open source projects are pretty much take it or leave it so we have a support forum you should post your question if you get an answer great if you don’t get an answer well figure it out yourself and I can’t complain because a lot of this software is free there’s only so much that you can expect for free the great part about free PBX is that the company that purchased all of this named schmooze offers paid support so I am allowed to yell uncle if I get to a point where I’m stuck.

I have no idea what I’m doing and I I you know there’s a feature that I need to implement it as a problem that I’ve run into and I cannot fix it I can go please help and I can give them $150 they will remote into the system they will actually remote into the system fix the problem tell me how they fix the problem and it’ll be fixed so it’s not like you’re stuck just because it’s open source and free if you ever get to a point where there’s something that you need fixed there’s something that you need help with the support with her service they will help you there is that option to pay them and they will help you fix your problem which is great and they also have service and support packages they have service and support plans so if you’re a business that will need regular help a regular assistance you can actually pay them a set amount of money and have a service plan set up with them so overall it’s a great ecosystem there are great forums all over the internet where people are constantly answering questions if you have a question you can always ask there’s a good chance that somebody else already had asked your question somebody else already had your problem so you can search the forum and you can search and you can find an answer if you don’t find an answer you can ask a question and somebody will answer you if nobody wants to answer you you can always fork over 150 bucks open to support incidents the remote into your system they’ll fix the problem I’ve never had a pay she moves to help me with free PBX but again if .

I wind up setting up some type of system later on where something goes terribly wrong or somebody asked me to implement a feature that I’m not really comfortable implementing like they’re always there and they’re always available for support so that being said let’s go on to how I choose a version of free PBX to download so there are many different versions of it as you see here I’m just gonna go to the screen capture software so I’m googling free PBX download I’m just gonna make the window a little bigger since this is 4k it’s probably hard to see so we’re gonna go to downloads now when we go to the download section you’re gonna see that there’s four different editions there’s a there’s a newer version and then you have over here an older version and you also have 64 and 32-bit versions of both now I’m gonna choose the older version for a few reasons ever since it’s been out for more time more people have had a chance to test it more people have had a chance to find the bugs and therefore fix the bugs and a newer version so keep in mind here this is what I’m gonna be setting up here as a basic phone system meaning I want voicemail I want caller ID I may want call recording I want to make outgoing calls and I want to receive incoming calls nothing here is really nothing it was really super cutting-edge so you know I’m not going to go balls to the wall and get the newest version and risk there being more bugs when I don’t have to the second thing is a 32 versus the 64-bit version the 64-bit version .

has been documented to have some issues there are a lot of different accounts that independent accounts people have had of certain things being in completing their being issues with the 64-bit version that weren’t in a 32-bit version and again when it comes to performance when it comes to 32-bit versus 64-bit I am running a phone system that gets hounded all the time on a computer that right now is almost ten years old it costs $80 and that thing almost never goes over seven percent CPU so I’m not in a rush to get more performance at the potential expense of stability and bugs so what I’m gonna do here is I’m gonna get the full ISO of the 32-bit version and I’m going to choose the older version that’s for the hell of it I’m gonna choose the USB image over here of the 32-bit older version and we’re going to wait for this to download and for some reason the machine decided to crap itself and not downloads from that link so.

I’ll just open a different browser and hope that it doesn’t do anything funny and too late now already opened another browser okay here we go and we’re going to save it let’s check the progress of my download five minutes remaining so that’s gonna be kind of boring five minutes remaining seven minutes remaining with the internet nine minutes okay so I’m gonna stop recording here because there is absolutely no point in you watching a bar

As found on YouTube

How to connect a Gigaset DECT phone to a VOIP router

How to connect a Gigaset DECT phone to a VOIP router

Hi guys today, I have something special for you. We are going to look at the gigaset CL660HX, which is an IP phone made in germany, and all you need to use one of these really. Nice phones is a router that supports this DECT standard. With this CAT-iq extension 2.0, it also features HD voice and yeah.

It is made in Germany, and one thing I want you to keep in mind – is that if you want to connect this to your router, make sure that your router supports this expanded CAT-iq standard? That’S here that way, you can use it with a variety of routers such as tp-link and the like, and I will show you how to configure this as well and gigaset has launched this HX series specifically to work with your router. So you don’t need a separate base station for your phone.

It communicates directly with the router, which is very nice. So let’s have a look inside the box and then I’m also going to show you how to set this up. So, first up we find a manual and yeah since I am in Germany. That’S all in German, very nice little compact charger yeah. So that’s the charger.

I don’t know whether you can see these specs right here. So next up. We have like a really fancy. Looking base station – and that’s like a really nice material right here and here in the back – is where you can insert the power adapter yeah that looks very nice next up. We have the phone and yeah. What I like about the phone is that let’s turn this around real quick, it has a really nice fit and finish, and the displays is also very large, so …

And yeah look at this dial pad. You know how many phones, like you, have like these really small buttons, and this is like a really nice size and just to give you an idea, i’m going to put in the batteries right now and turn this thing on and yeah the phone comes with two 750 mAh batteries – let’s take this out real, quick and for any electric device, make sure you pay attention to the polarity of the batteries. Put them put them in the right way, like so …, and it’s already starting up and yeah what the phone is telling me right now, it’s to register it with the base station,

so I will be right back and set this up for you and yeah, like I said before, instead of connecting the phone to a base station, i’m connecting it right to a voice over IP capable router by the company tp-link, and this router supports up to six of these handhelds ( DECT phones, ) and yeah, basically to pair the phone with The router you just have to push this DECT button and then hook it up with the phone. It’S a very easy and straightforward process. Now let me see whether I can get you a close-up shot of that router button as well and yeah. Here you see the voice over IP capable router, with its three buttons at the side and the top one is where you connect the phone,

and for that you just push that DECT button for a few seconds and then a light starts to flash and you pair It with your phone and yeah once the handset is connected. It should look something like this. That’S literally how easy it is here. You see the time and then you have a menu right here where you can change the sounds and a lot of other things.

So that’s a really nice easy to use phone and on the site right here, I even found a connector for connecting a headset. So if you wanted to, you could even take like a call center style, headset like this and just plug it in and plug it. In like so like so and off you go so, I think that’s really great a handset ( DECT phone ) that works with a voip router that has big buttons, that has a nice menu where you can easily navigate everything and you can connect a headset. I mean that’s really great and to check that everything is set up correctly. Let’S take my other voice over IP phone and pick the u.s

Line and call that newly setup handset ( DECT phone ) and yeah, should you happen to miss the call. You also see this by this flashing indicator light, and it will also display it here as a missed call as well and a yeah just to give you an idea. You have also a variety of sounds that you can pick as well and yeah when it comes to the sounds. There are some nice sounds in there, but there’s definitely room for improvement, but i did also see supposedly you can also load up. Your own sounds to that phone, because the phone has the USB connection as well, and you can connect that to with a software to your computer and copy sounds as well as pictures when someone calls you, as well as your all, your contacts.

Automatic IP phones provisioning, IP PBX Setup tutorial video

Automatic IP phones provisioning, IP PBX Setup tutorial video

Hello and welcome in this video, I’m going to show how to set up is open completely, be existent from scratch to working phones and extensions. We’Re going to do three simple steps step one will be to create or bulk import the extensions step two to modify and set up the form templates, if necessary, in step three using the phone scan mobile app, we’re going to assign the phones to the right templates And extensions we have 3 IP phones here, having Yealink Fanvil Xorcom 3 IP phones, 3 vendors, it can be 3 or it can be 300. The process is the same.

It’S quick, easy and simple. Let’S start. First thing we need to do is to configure our extensions. There are two ways to do that. One is manual we can simply go to PBX extensions extensions and set up the extensions manually. Minimum we’ll have to do is to just type the extension number and a name and that’s it.

The other way is to use import extensions in order to do that. We first go to export extensions, will export the template file and we use it to create a file to import with all the extensions and their information. This is a file I prepared with over 270 extensions with all the details, and we will use this file so I’ll just go to import extensions, select the proper file and hit import. Now the system will create all my extensions. I will see a log confirming it and I have to apply ok, so import was completed successfully.

I can see all the extensions that were created here and devices from hit refresh or apply, and once it’s done, I will be able to see all the extensions in the system. Ok, the one I created manually and 270, I created by import extensions. The second step will be to create, or edit templates templates define the IP phone parameters and they’re found here under settings. Endpoint manager templates for every supported model. There is already a default template ready, so we can use the default template.

We can edit the default template or we can create a whole new template. So for now, let’s just edit one of the default templates for Yealink phone say we add to be a left keys here and update the template. Now we have basically set up a server side. The next step will be to go to the phones and using the phone scan app to assign the phones to an extension and make them use a certain template in order to start working with phone scan.

We need to allow connection from the PBX side in order to do that, we will go to settings, endpoint manager, phone scan and we’ll get this dialog. If we don’t get it, it’s probably because phone scan is not licensed, you need to get a license and apply it. What we see here now is that phone scam is disabled, let’s enable it and two things are happening. One.

We see the QR code here and we have a timer. Basically, this is countdown until the connection shuts down for security reasons, so that we won’t forget it open and the QR code allows us to connect the phone scan up on our mobile phone to the PBX. If we don’t have enough time, we need more time than those 30 minutes.

We just need to hit reset and we get 30 minutes from that point. A next thing we need to do is to get our mobile phone and using the phone scan app scan the QR code, so we’ll go ahead and open the phone scan mobile app and we’re asked to scan the PBX QR code. So we go ahead and scan it right off the screen and, as you can see, we’re connected to this IP address if the PBX will have a name rather than IP address, we’ll see the name here and we are ready to scan the phone.

So, let’s start with the local phone and find the label with a mac ID and just scan it. Okay, we see it’s right Mac ID we’ll hit. Next, we need to select template. You see it already recognizes. The vendor will choose the right model if I scan another one from the same vendor, it will offer me the same vendor by default. Let’S find the device we’ll search actually for the extension. We can also do that and we see dr

Mike extension, 2000 device names also dr. Mike because it was also generated with that name, and we will assigned it and go ahead to the next phone fondly and we’ll go ahead and scan the Mac ID. It next pick the right template and we’ll assign it. To extension, 2001 sign next phone dialing phone and we will assign this one to another extension.

As you may remember, we set up speed back here or be left keys. Rather here it is, and we’re done you don’t want to assign anymore phones. So we confirmed we just shut down the connection. Now we can go ahead and put out the phone’s connect them to the network.

The phones will find the PBX on the network and get the configuration may take a minute or two to boot up and they may reboot again during the process, but in the end I get the configuration we set up as you can see. Now we have the three phones up and running each got their configuration. We have 2000 2001 2002. We have the BLF keys that we set in the template. We manually set it. So let’s try to go ahead and call dr

Mike okay – and we see these phones ringing, We can see, calls we see caller ID everything is up and running. Now you only need to connect a trunk and we have function on PBX, so that was PBX setup in three simple steps: create extensions, modify templates, assign the extension using the mobile app and we’re done. Thank you very much.

How to setup a VOIP phone – In just two steps!

 

Hey everybody, how are you guys doing? My name is Sebastian, and in this video I’m going to show you how you can set up an ip-based phone system, for your startup, in just two steps! This is ridiculous! And for demonstration purposes I’m going to use this very affordable IP phone from Yealink, as well as really cool new company that I found online, so let’s have a closer look. But first before I start, let me tell you why I like these IP phone systems so much, first thing I love so much about it, i can get a phone number in every country whenever I need it, and then I can have these calls routed anywhere I want to. So this is the first thing, why I love this so much, second let’s say someone calls the Miami office while I’m in, maybe on a business trip in Germany, if someone calls the Miami number that call can be rerouted instantaneously to my cell phone while I’m waiting in the airport in Germany and third think about how powerful it is to have an automated voice system where people can call in on your numbers that you have globally and you can have a call routing any way you want to and you can setup, set it up really flexible just in the back end, this is really terrific! Now that I’ve shown you why i love the IP phone so much let’s quickly go through the two steps together, first i’m going to show you how you can create a free Sonetel account and second i’m going to show you how you can quickly configure a Yealink IP phone, that’s kinda like enterprise-grade but still very very affordable maybe just around sixty seventy dollars so let’s jump right in and I show you how to create a free account for your IP phone.

 

And keep in mind that phones like these supports several lines you can easily use it for other providers as well, now I really went online and did some searching for you guys so check this out what I found, I found a company that specifically tailored for entrepreneurs and maybe small business owners and they offer you to sign up for free! How insane is that? How insane is that? And you can get a phone number, if you want to, for as low as eighty-nine cents i mean like this ridiculous and it’s exactly what I did so I’m just going to sign in and i’m going to show you the back end, and I show you the example set up that I just did so you basically just go to sign in, of course you have to set up the free account first, but once you have done that, you just sign into your account, and this will take you to the back end, where you can configure everything, like you can set up a phone number and link it to a user, you can set different users with different extensions and every user you can configure, you can add multiple phones to user, and then it routes it accordingly, for example what I did in my case I’d registered a number in the US and if people call my US number i can have that call rerouted to my cell phone in Germany, or i can have it rerouted to my IP phone, and guys since it is an IP phone, like it’s only needs the internet connection that phone could be located anywhere I wanted to! Heck, I could take this IP phone with me when i travel and just plug it into the internet and the phone is online, like who ridiculous is that? So to summarize you can connect multiple phones to a number and these phones can be located in different locations it could be cellphones, it could be a landline it could be an IP phone, a hard desk phone or a soft phone something that it could be even an app on your iPhone I mean the opportunities like what you can come up with literally endless so don’t be fooled by this simple looking interface and another amazing feature is what they called voice apps where you can configure like for example the main menu and you can configure this main menu anyway you want you can even hire a voiceover artist to do the menu for you I mean like this is really awesome, so let’s jump to the phone and I show you this voice menu, so let me quickly show you, how you can access this voice menu anytime, you just push star 21 and then it will dial welcome if you know the extension of the person you would like to speak to you can enter it now for sales press one for information about our operating hours press two for all other inquiries press three for stay on the line, now check this out, i can program this menu anyway I want to! We are open monday through friday between 9am and 6pm if you know the extension of the person you like…

 

But you can also do crazy stuff like this for example, what you could do you could just change the language of the menu to chinese, so let’s check this out real quick! Now let’s check this out once more but now with the Chinese menu, again I push star 21 Chinese… Chinese… Chinese… Chinese… And now i can have the phone call me, i just press extension 101 Chinese… And yeah it shows me the incoming call here so that’s it, end the call, but I could have also had routed to my cell phone depending on how it is set, depending on how i have it set up, so this is really amazing, and yeah you can still see this is the missed call from my US number so yeah terrific, now this really goes to show that these phone systems are incredibly flexible so i encourage you to head over to sonetel.com and click the services section, so you can learn more about the details of what you can do with a service like that and I mean it doesn’t have to be the same provider.

 

I just wanted to illustrate the point here look at these features they offer and yeah like another example for example let’s say you have some someone from your company located in Germany and you want to make a call in the U.S. so the guy in Germany just has an IP phone on his desk and you can just call over to us wait a second to maybe a friend who works at the coworking space somewhere in downtown Jacksonville so check it out guys this is kind of really crazy, and the IP phone systems make it possible I mean you can come up with your own examples like just imagine it and don’t be fooled by this simple interface in the back end, and to set up the IP phone just head over to the help section and go to help topics and look under SIP and then what SIP phones can i connect and bang you will find a list of possible options to how you can connect to their service and i’m using this Yealink phone, and bang a complete tutorial, you just, you just enter it in, here are the config details and it’s literaly that simple, you just log into your phone, your phone has a browser interface and you just put in the data into the browser interface, the way to tell you to and you click confirm and you’re logged into service I mean it couldn’t be easier right? So this concludes my presentation if you have any questions let me know in the comments below and I’ll try to get back to you as fast as I can and yeah if you still need a website for your business make sure to watch my website tutorial as well and i hope you have an awesome terrific day and I hope your startup is going to do extremely well and finally two rounds off and get you excited why don’t you head over to their YouTube page I mean they don’t have that many subscribers and but check out this video that’s called “be a global entrepreneur” that’s a really great video the marketing company that made that video I would hire that marketing company right away and with that I hope you have a great day and like i said if you still need a website for your startup make sure to check out my website building tutorial or download the free eBook as well!

 

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IPPBX Phone System for SMB – Yeastar S-Series VoIP PBX

IPPBX Phone System for SMB – Yeastar S-Series VoIP PBX

Designed for small and medium-sized companies Yeastar S-Series VoIP PBX is a reliable business phone system enabling easy communication and streamlined management Deployed in your local network S-Series PBX works by routing calls through the Internet You can use IP phones and SIP trunks directly connect analog phones and fax machines as well as PSTN and GSM trunks by simply plugging in different modules The unique modular design provides greater flexibility to customize and expand your phone systems In daily operation S-Series PBX’s feature set is fully capable of addressing communication needs and improving efficiency Call forwarding, ring group, IVR, hot standby and a bunch of other features are all available without license fee and accessible across multiple devices thanks to Linkus UC Softphone Linkus transforms cell phones and desktops into office extensions and introduces IM, presence and CRM integration to assist team collaboration You can even unlock more capabilities via integration We have comprehensive solutions to integrate CRM, CTI, PMS and call center as well as API and AMI for more custom integration S-Series PBX is not only user friendly but also easy to manage through the intuitive web GUI For example, IT admin can provision IP phones in bulk to save time and effort leverage firewalls, IP blacklist and other security measures to safeguard the system What about having several PBXs resided in different locations? The Remote Management tool helps you retain complete control S-Series PBX is suitable for SMBs of different sizes from just a handful of employees to even hundreds and also works well in various verticals including hospitality, education, healthcare, transportation, and more To find out more about Yeastar S-Series VoIP PBX check the link in the description or visit yeastar.com