Technology has come a long way in the mortgage industry over the past few years, but one expert says it’s time for lenders to move beyond tech that is front-facing.

Shane Erskine, OneTrust Home Loans president and 2019 HousingWire Rising Star, explained that it will take more than point of sale technology for lenders to remain profitable in a tight market.

As a Rising Star, Erskine became a leader at a very young age. His accomplishments continue to drive the housing industry forward.

The secret to becoming a Rising Star?

“Work hard and be humble,” Erskine said. “Take constructive criticism and use this to improve yourself and your company. Promote teamwork.”

Erskine sat down with HousingWire to discuss how lenders can make sure they come out on top as the market tightens and profits dip.

HousingWire: As someone who went through the housing crisis before, what is your advice for the best approach lenders should take in an increased consolidation market?

Shane Erskine: Stay focused on your business plan, there will be a lot of distractions and noise that can consume you if you let it. If you are successful, have a tight grip on your financials and stay focused on your plan you will weather the storm.

HW: How can lenders remain profitable even as the refi boom dies down?

SE: Profitability is always important, make sure that you understand every line item in your P&L, this will allow you to make proper business decisions to keep your company profitable. Know what is making you money and what is costing you money. Cross-train your staff and leverage technology to produce cost-effective results.

HW: How big of a role do you think technology plays in determining who will come out on top?

SE: Technology in the mortgage space has come a long way and is very important for the industry. A lot of companies are focused on the technology that focuses more on the front end of the origination process, point of sale. This software is great and creates a positive experience for borrowers, but there is a lot out there for the production side as well to assist with compliance, processing, closing and post-closing. This software, from what we have seen, saves costs and can improve quality.

HousingWire’s nominations are now open for our 2020 Rising Stars. But they won’t stay open long – nominations close on February 21, 2020. So nominate your Rising Star today, we want to get to know them!

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